NovaTel Systems Ltd (NovaTel) is the provider of the Lend-Items Service.
Lend-Items is committed to the protection of the privacy of all our customers. Your privacy is really important to us and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do with your personal data and why we do it.
Data we collect on you
The types of personal information we may collect from you include:
- your name;
- your email address;
- your phone number;
- your address;
- your image;
- your preferences and settings;
- library name and your organization website
- contact information of your organization
- books and items in your library;
- borrowing and lending activity;
- remarks, comments, and notes;
- information you provide through support and emails.
How do we use your personal information?
At this time Lend-Items is only available to users who are at least 13 years old. If you are under 13, please do not use the Lend-Items web application.
Lend-Items may collect information about the use of your account, such as how much storage you are using, how often you log in, and other information related to your use of the Lend-Items web application. We use this information internally to deliver the best possible service to you, such as improving the Lend-Items user interface.
We may share with third parties certain pieces of aggregated, non-personal information, such as how many users clicked on a particular advertisement. Such information does not identify you individually.
When you access the Lend-Items web application, the Lend-Items servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser. This information may be used to analyze overall trends to help us improve the Lend-Items service. The linkage between your IP address and your personally identifiable information is never shared with third parties without your permission or except when required by law.
When you send an email or other communications to Lend-Items support, we may retain those communications to process your inquiries, respond to your requests, and improve our web application.
What is our lawful basis for using your information?
If you have subscribed to use the Lend-items application processing is necessary to perform and manage your account. We may need to communicate with you about; a technical issue or bug within the software that affects you, any security-related matter, new features, and functionality added to the application, or changes to existing functionality, and generally for good governance and accounting, for market research, analysis and developing statistics.
Where is your data stored?
The Lend-Items application is run in the Google Cloud using Google Apps Engine and Google Cloud Datastore. The Google data centre being used is in US Central (Iowa) region. In addition, each library uses its own data partition eliminating the possibility of transference of data between libraries.
Sharing your information
The information we hold about you will be treated as strictly confidential and we will only share your data with third parties with your prior consent, or unless required to do so by law.
Security of Personal Data
Lend-Items is committed to protecting the security of your personal information. We employ industry-standard security measures to protect the loss, misuse, and alteration of the information we collect.
Users of Lend-Items are required to log in using either Lend-Items authentication or their chosen authentication provider account, such as Google Apps, Gmail, Facebook, etc. These authentication providers make available certain account information to Lend-Items for use such as your email address. To modify any of your authentication provider’s account information, please use the means provided by that provider. Lend-Items is not affiliated with any of these authentication providers and does NOT have access to, nor does it store your account password.
How long do we keep your information?
We keep data in accordance with the guidance set out by the GDPR. We endeavour to maintain only data that is relevant, accurate and up to date. You are responsible for keeping your account contact details up to date (managed by an Administrator of a library). We have internal processes to periodically review the data we hold and delete data that is no longer relevant to our purpose for processing.
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users can instruct their browsers to refuse all cookies or to indicate when a cookie is being sent. However, if cookies are not accepted, Users may not be able to use some features within the service or website.
From time to time, Lend-items may contact users with service updates, newsletters, marketing or promotional materials and other information. Users can Opt-Out at any time.
Unless subject to an exemption under GDPR, you have the following rights with respect to your personal data:
The right to access: You have the right to request a copy of the personal information we hold about you.
The right to rectification: We want to make sure your personal information is accurate, complete and up to date. You have the right to ask us to correct any personal information we have about you which does not meet this standard.
The right to erasure: You have the right to ask us to delete the personal information we hold about you, in other words, the right to be forgotten.
The right to object to processing: You have the right to object to how we may use your information and ask us to stop using the personal information unless there is an overriding legitimate reason to continue.
The right to restrict processing: In some cases, you may ask us to restrict how we use your personal information. An example could be where there is no longer a basis for using your personal information but you do not wish us to delete your data.
The right to data portability: Should you decide to move to another Service Provider, you may ask us for a copy of your data so that this can be used with the other Service.
The right to withdraw consent: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purposes for which consent was given.
The right to complain: If you feel we have used your information incorrectly or without lawful basis you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Modifying or Deleting Your Personal Information
If you would like to modify or delete your Personal Information as held by Lend Items, please email us at firstname.lastname@example.org with specific instructions regarding how you want us to modify or delete your info. We will do our utmost to respond quickly.
If you have any questions or concerns regarding privacy on our Website, please send us a detailed message at email@example.com. We will make every effort to resolve your concerns.